Shipping policy

ORDER PROCESSING:

Please allow 1-2 business days to process your order. Expect an email within 2-3 business days to let you know your order is on the way!

 

STORE PICKUP:

3 locations available: FORT LEE, PALISADES PARK, CLOSTER

Orders can be picked up daily. An email with instructions will be sent when your order is ready for pickup.

 

INTERNATIONAL SHIPPING:

We offer international shipping!

At this time, we do not ship to United Arab Emirates, Czech Republic, Hong Kong, Israel, Italy, Malaysia, Singapore. 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. ii_아이아이 is not responsible for these charges if they are applied and are your responsibility as the customer.

 

 

REFUNDS,, RETURNS AND EXCHANGES:

We accept returns and exchanges within 5 business days of package arrival. We charge 10% restocking fees and will be deducted from your refund. 

All items must be unworn, undamaged, unwashed, original tag must be attached and wrappings as well.

White color wear, swimwear items, tights, socks and all sale items are FINAL SALE.

In the event that your order arrives damaged in any way, please email us as soon as possible at help.ii.official@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

To see more details about return/refund policy, go to the link below:

https://iiofficial.com/policies/refund-policy

 

If you have any further questions, please don't hesitate to contact us at help.ii.official@gmail.com.